✧ Booking & Deposits:

To secure your appointment, a 50% deposit is required at the time of booking.
Deposits are applied toward your final balance.

Appointments are NOT confirmed until the deposit is received.

✧ Cancellations & Rescheduling:

We kindly ask for at least 24 hours’ notice for cancellations or reschedules.

✧ Late cancellations may result in loss of deposit
✧  Same-day cancellations are non-refundable

We respect your time, and ours. ✨

✧ Pricing & Scope of Work:

Pricing is based on:

✧ Home size
✧ Selected service
✧ Condition at the time of cleaning

If the home requires additional time or work beyond the original scope, pricing may be adjusted and communicated before proceeding.

✧ Home Condition:

For best results, we ask that homes be reasonably accessible and free of excessive clutter.

Heavy buildup, biohazards, or unsafe conditions may require rescheduling or additional fees.

✧ During Your Clean

For the most efficient and thorough service, we recommend that the home be unoccupied during your scheduled clean.

This allows our team to work safely, move efficiently, and deliver the best possible results. If you prefer to be home, we kindly ask that all areas included in the service remain accessible.

✧ Pets:

We love pets 🐾
Please let us know in advance if animals will be present so we can plan accordingly.

✧ Access & Entry:

Clients are responsible for providing safe and timely access to the property via:

✧ Being home
✧ Lockbox
✧ Smart lock
✧ Property manager instructions

✧  Satisfaction Promise:

Your satisfaction matters.
If something was missed, please notify us within 24 hours so we can make it right.

✨ By booking with The Tidy Bunch Co., you agree to the above policies.