Frequently Asked Questions

Q: Are you licensed and insured?
A: Yes! The Tidy Bunch Co. is a fully registered LLC and carries business insurance for your peace of mind.

Q: Is a deposit required to book a cleaning?
A: Yes, a 50% deposit is required to secure your service date. The deposit is applied toward your final balance, with the remaining amount due after service completion.

Q: How much does a cleaning service cost?
A: Pricing varies based on home size, condition, and service type. Most quotes can be provided quickly after a few details.

Q: How do I request a quote?
You can request a quote through our website, Google profile, or by texting us directly.

Q: Do you bring your own supplies?
A: Yes, our team arrives fully equipped with professional tools and products.

Q: What areas do you service?
A: We proudly serve Orlando and surrounding communities.

Q: How quickly can I schedule?
A: Availability varies weekly, but we often have openings within a few days.

Q: Are you background-checked or vetted?
A: Yes! Our team is thoroughly vetted, trained, and trusted in homes just like yours.

Q: What’s included in a standard clean vs. a deep clean?
A: A standard clean covers high-touch surfaces, floors, bathrooms, kitchen surfaces, and general tidying. Deep cleans include extra detail work, baseboards, behind appliances, light fixtures, and more.

Q: Do you clean pet homes? 🐾
A: Absolutely! We love furry friends. Let us know if we should bring pet-safe products.

Q: Do I need to be home during the clean?
A: Not at all! As long as we have access, feel free to head out and come back to a spotless home. Just leave any notes during booking. We will take care of everything else.

Q: How do I book?
A: Booking is simple:

1.Fill out our intake form so we can learn about your home and needs.
2. We’ll review your request and confirm availability, pricing, and details.
3. Secure your spot online through our Square booking link to lock in your date and finalize payment.

 Q: Are you insured for damages?
A: Absolutely. We carry full business liability coverage. In the rare event that something goes wrong, we’ll make it right.

Q: Can I leave special instructions?
A: Yes! You’ll see a notes section in your booking form. Let us know anything we should be aware of like key codes, sensitive areas, or pet quirks, allergies.

Q: How far in advance should I book?
A: We recommend booking at least 1-2 weeks in advance to secure your preferred date and time. Our schedule fills quickly, but if you need a last-minute clean, feel free to reach out! We’ll do our best to fit you in.

Q: Do you clean short-term rentals like Airbnb or Vrbo's
A: Yes! That's Our Tidy Turnover. We specialize in turnovers with fast resets, photo-ready finishing touches, and guest-friendly staging. We offer seamless turnovers for your property on Turno!  
Click Here to Learn More About Our Tidy Turnover

Q: What if I’m not home when you arrive or forget to leave access?
A: We allow a 15-minute grace period. If we can’t access your home after that, we may need to reschedule or cancel, and a fee may apply.

Q: Can you help me stage or reset my Airbnb in between guests?
A: Absolutely! We offer mid-stay refreshes, linen resets, and full turnover support. Let us know your turnover window, we will help make it seamless.

Q: Can I schedule recurring cleanings?
A: Yes! We love helping clients maintain beautifully fresh spaces. Ask us about our weekly, bi-weekly, or monthly packages, they include loyalty pricing and priority scheduling

Q: What if I need to reschedule?
A: No problem. Just give us at least 24 hours’ notice, and we’ll be happy to move your appointment. 

Q: Do you use eco-friendly products?
A: Yes! We offer natural, plant-based products upon request. Your home and health are always a priority.

Q: Do you offer gift cards or cleaning as a gift?
A: Yes! Tidy Bunch Co. gift cards are a perfect way to treat someone to a beautifully refreshed space. Contact us to purchase or send a digital gift.

Q: What payment methods do you accept?
A:  All payments are processed securely through Square. We’ll send you a professional invoice for your selected service. You can pay online with Apple Pay, credit/debit,  or ACH. 

A 50% deposit is required to secure your service date and will be applied toward your final balance.

Q: What if I need just a bathroom or kitchen cleaned?
A: We got you. We offer quick, focused resets

Q: What’s your cancellation policy?
A: 24 hours’ notice required.  No-shows or late cancellations may result in a 50% fee.