Frequently Asked Questions:

 
Q: Are you licensed and insured?
A: Yes! The Tidy Bunch Co. is a fully registered LLC and carries business insurance for your peace of mind.

Q: Are you background-checked or vetted?
A: Yes! Our team is thoroughly vetted, trained, and trusted in homes just like yours.

Q: Are you insured for damages?
A: Absolutely. We carry full business liability coverage. In the rare event that something goes wrong, we’ll make it right.

Q: What areas do you serve?
A: We are based in Orlando, FL, and proudly service the surrounding areas.

Q: How do we price by square footage?
A: Our rates are calculated by total square footage to ensure fair, consistent pricing for every home. Larger spaces or complex layouts may adjust the final quote slightly, but you’ll always receive a clear, upfront estimate before booking.

Q: Do you bring your own cleaning products?
A: Absolutely. We bring premium, professional-grade supplies and equipment to every job. If you have any sensitivities or product preferences, let us know; we’re happy to accommodate.

Q: What’s included in a standard clean vs. a deep clean?
A: A standard clean covers high-touch surfaces, floors, bathrooms, kitchen surfaces, and general tidying. Deep cleans include extra detail work, baseboards, behind appliances, light fixtures, and more.
-Perfect for seasonal resets or first-time services.

Q: Do you clean pet homes? 🐾
A: Absolutely! We love furry friends. Let us know if we should bring pet-safe products.

Q: Do I need to be home during the clean?
A: Not at all! As long as we have access, feel free to head out and come back to a spotless home. Just leave any notes during booking. We will take care of everything else.

Q: How do I book?
A: Booking is simple:

1.Fill out our intake form so we can learn about your home and needs.
2. We’ll review your request and confirm availability, pricing, and details.
3. Secure your spot online through our Square booking link to lock in your date and finalize payment.

 
Q: Can I leave special instructions?
A: Yes! You’ll see a notes section in your booking form. Let us know anything we should be aware of ike key codes, sensitive areas, or pet quirks, allergies.

Q: How far in advance should I book?
A: We recommend booking at least 1–2 weeks in advance to secure your preferred date and time. Our schedule fills quickly, but if you need a last-minute clean, feel free to reach out! We’ll do our best to fit you in. (a $75 fee may apply for rush bookings.)

: Do you offer recurring clean discounts?
A: Yes! We offer loyalty pricing for weekly, biweekly, and monthly clients. Ask about our subscription options at checkout.

Q: Do you clean short-term rentals like Airbnb or Vrbo's
A: Yes! We specialize in turnovers with fast resets, photo-ready finishing touches, and guest-friendly staging.
Click here to learn more about our turnover cleans.

Q: What if I’m not home when you arrive or forget to leave access?
A: We allow a 15-minute grace period. If we can’t access your home after that, we may need to reschedule or cancel, and a fee may apply.

Q: Can you help me stage or reset my Airbnb in between guests?
A: Absolutely! We offer mid-stay refreshes, linen resets, and full turnover support. Let us know your turnover window, we will help make it seamless.

Q: Can I schedule recurring cleanings?
A: Yes! We love helping clients maintain beautifully fresh spaces. Ask us about our weekly, bi-weekly, or monthly packages, they include loyalty pricing and priority scheduling

Q: Do I need to do anything before my cleaning?
A: Nope! You don’t need to lift a finger. That said, it helps if personal items and clutter are out of the way so we can get straight to the good stuff.

Q: What if I need to reschedule?
A: No problem. Just give us at least 24 hours’ notice, and we’ll be happy to move your appointment. 

Q: Do you use eco-friendly products?
A: Yes! We offer natural, plant-based products upon request. Your home and health are always a priority.

Q: Do you offer gift cards or cleaning as a gift?
A: Yes! Tidy Bunch Co. gift cards are a perfect way to treat someone to a beautifully refreshed space. Contact us to purchase or send a digital gift.

Q: What payment methods do you accept?
A:  All payments are processed securely through Square. We’ll send you a professional invoice for your selected service. You can pay online with Apple Pay, credit/debit,  or ACH. 

Deposits are required to confirm all bookings.

Q: Can I upgrade to a full, detailed clean without changing my service?
A: Absolutely. Just add our signature add-ons during checkout. Upgrades like detailed cleaning of your oven, fridge, windows, baseboards, and signature scents can be added to your cleaning.  
Perfect for real estate prep, special guests, or when your space just needs that extra glow-up.

Q: Can I customize my cleaning?
A: Absolutely! Visit our add-ons page here! You can enhance any cleaning with our luxury add-ons. These extras give your space a beautifully personalized finish.

Q: What if I need just a bathroom or kitchen cleaned?
A: We got you. We offer quick, focused resets:
Our Signature Bath Reset
Kitchen Cleaning
Bath & Kitchen Combo
Perfect for in-between full cleans or when you're expecting guests.

Q: Do you clean RVs or mobile homes?
A: Yes! ✧
The Road-Ready Refresh :Includes home client basics ✧ kitchen, bath, floors, and a signature scent mist for a fresh reset.
The RV Revival: Standalone RV Clean: A full mobile-home deep clean ✧ with appliance detailing, upholstery care, and sanitization. Perfect for seasonal resets, post-trip refreshes, or guest-ready staging.
For XL rigs (over 30 ft or with slide-outs), an additional $40 applies.

Q: What’s your cancellation policy?
A: 24 hours’ notice required.  No-shows or late cancellations may result in a 50% fee.

Q: Do you take before-and-after photos?
A: Yes, occasionally we snap quick pics for quality checks or social media.
We’ll never photograph personal items or spaces without your permission.